01
THE CHALLENGE
What had to work
The ISP required prepaid and postpaid account behavior and support tickets that automatically escalated according to configured service levels.
02
THE SOLUTION
How Odoo was shaped around it
- Subscription customization for prepaid and postpaid accounts
- Billing workflow adaptations
- Level-wise helpdesk escalation from SLA configuration
03
ENGINEERING
Technical implementation
- Subscription and helpdesk model customization
- Automated escalation rules
04
OUTCOME
Operational result
Billing models and support escalation were adapted to the operating model of the service provider.